FAQs – Casa di Lei

All orders shipped within the UK are already inclusive of VAT by default.

Please be aware that international delivery may also incur local taxes and import duties. Due to quantity, size and value, shipping costs vary. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

Following the UK leaving the EU there has been a significant change in the way taxes are handled for our EU customers. For an estimate please contact our Customer Care Team on info@casadilei.com

Please allow 2 weeks production time and delivery.

Products not available in stock and purchased with pre-order will be shipped when they become available. This case delivery will be with you in approximately 2-3 weeks. Estimated shipment date or period for pre-order is indicated on our website when you place the order. When products become available they will be allocated with priority and shipped first to pre-orders.

Casa di Lei packaging meets its zero waste targets by recycling and using neutral colours also aim to lessen the impact on the environment by avoiding harsh dyes and chemicals that can be found in brighter colour ways.

Each item in your order will be delivered in one of our elegant Casa di Lei signature boxes which is perfect enhancement of a gifting experience.

Cashmere is one of the finest natural fibres in the world. By its very nature is precious and delicate fibre that requires a little more care.

Each Casa di Lei Cashmere product is made with care and tradition. To give your product lasting luxury, we advice you follow few simple guidelines for cleaning and protection against moths.

Before storing Cashmere professional specialist dry cleaning is recommended as moths are attracted to body oil, perfumes and other scents of the home. Specialist dry clean only. Take extra care if removing labels. It is best to store your item in a breathable cotton zipper bag or pillow case within a linen closet stored with an alternative moth deterrent of lavender and/or cedar. Keep away from the fire.

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